This post was originally published by The Conversation on 13 November 2013.
Healthcare.gov – the web-based manifestation of Obamacare – launched last month to numerous and widely-publicised problems including long wait times, corrupted data and nonfunctional buttons.
Although it was widely portrayed as an unprecedented fiasco, significant problems, and even catastrophic failures, are actually very common in large and complex IT projects.
Just last year, the US Air Force abandoned one system after already spending $1 billion. In Australia, a defective data exchange in the court information system led to 22 false arrests. In 2010, a data entry bug led 25 organ donors losing the wrong organs.
We’ve seen Google classifying all websites as malicious and even a computer virus suspected in the deaths of 154 Spanair passengers.
While Healthcare.gov’s specific faults do differ from the previous examples, the underlying problem is the same: the combination of size and complexity. Continue reading “Obamacare web fiasco won’t be the last big IT fail” →